Customer Service
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- Terms & Conditions
- Privacy & Policy
- Intellectual Property Policy
- Contact Us
- About Us
- Size Guide
- Where can I See the Newest items?
- Where are your products sent from?
- Tracking Order
- Ordering Guidance
- When will my order be shipped?
- Can I make changes to the order I just placed?
- Why I didn’t get an email about my order delivery?
- Can I cancel my order?
- Shipping Info
- Do you ship to my country?
- Why haven’t I received my order?
- Why was my order divided into two or more packages?
- Why did the attempted delivery fail?
- Why hasn't my shipping information been updated?
- Why is my package status showing delivered but not delivered?
- About Shipping Addresses
- Return Policy
- Our Guarantees
- How long does it take to get my refund?
- How do I return or exchange an item?
- What to do if my refund is wrong?
- How can I return items?
- What items cannot be returned?
- Why didn't I get my full refund?
- What kinds of payment are accepted?
- Why my payment was declined?
- Why do I need to verify my payment of my order?
- Will I have to pay any sales tax?
- Can you refund the price difference?
- What should I do if my promotion code isn't working?
How do I reset my password?
If you just want to reset your password, please follow the steps below:
1) Log into your account.
2) Click "Edit Password", then you can update your password.
If you forget your password, please follow the steps below:
1) Click "Sign in" on the top right corner of our homepage.
2) Select "Forgot Your Password".
3) Enter your registered email address in the provided box.
4) You may receive the reset email and you will create a new password with the link. Please also check your junk mail folder if you cannot locate our email.