- Terms & Conditions
- Privacy & Policy
- Intellectual Property Policy
- Contact Us
- About Us
- Size Guide
- Where can I See the Newest items?
- Where are your products sent from?
- Tracking Order
- Ordering Guidance
- When will my order be shipped?
- Can I make changes to the order I just placed?
- Why I didn’t get an email about my order delivery?
- Can I cancel my order?
- Shipping Info
- Do you ship to my country?
- Why haven’t I received my order?
- Why was my order divided into two or more packages?
- Why did the attempted delivery fail?
- Why hasn't my shipping information been updated?
- Why is my package status showing delivered but not delivered?
- About Shipping Addresses
- Return Policy
- Our Guarantees
- How long does it take to get my refund?
- How do I return or exchange an item?
- What to do if my refund is wrong?
- How can I return items?
- What items cannot be returned?
- Why didn't I get my full refund?
- What kinds of payment are accepted?
- Why my payment was declined?
- Why do I need to verify my payment of my order?
- Will I have to pay any sales tax?
- Can you refund the price difference?
- What should I do if my promotion code isn't working?
We offer different internationa standard shipping method for our customers.
For the items to be sent to you hands, it must go through two processes. Firstly, we have to process your order (7-10 business days) and second ship out it.
As for processing time, please note that it starts from the time you verify your order, and it may takes longer if you don't verify the order in time or because of Chinese holidays ( Specifically Chinese New Year, Labor Day, Chinese National Day which takes more days) or out of stock. For the inconvenience, thanks for your understanding!
As for shipping time, we offer our customers standard shipping method. As we have warehouses across the world, we will ship our products according to the principle of promixity. We will send an email for you to track the delivery within 2 days after the package is shipped out.
The following chat is for your reference to shipping time.
North America (United States, Canada)
10 to 15
Europe (Austria, Denmark, Czech Republic, France,Finland, Germany, Greece, Vatican, Hungary, Ireland, Italy, Liechtenstein, Poland, Portugal, Spain, Sweden, Switzerland, Belgium, Luxembourg, Monaco, Croatia, San Marino, Russia, United Kingdom, Norway, Turkey)
Asia (Japan, Singapore)
Please be note that various situations may cause the delay of the package(s). Please wait patiently to receive your items.
a. P.O.Boxes and military addresses(APO, FPO)can not be delivered. If your address is US territory, for example, in Guam, Puerto Rico, you could state them when selecting country.
b. Brazil users need to provide us your 11-digit CPF/CNP, which is used for your customs.
c. Russia users need to specify your company addresses because the package cannot be delivered to private house.
Shipping fees are available on order page, which depends on product(s) weight, total price, and destination address. As for customs, please note that if any customs or import duties are charged, they whould be born by the customers once the package reaches its destination country.
NZWE reserves all the right for the final explanation.