Customer Service
Product & Information
- Terms & Conditions
- Privacy & Policy
- Intellectual Property Policy
- Contact Us
- About Us
- Size Guide
- Where can I See the Newest items?
- Where are your products sent from?
- Tracking Order
- Ordering Guidance
- When will my order be shipped?
- Can I make changes to the order I just placed?
- Why I didn’t get an email about my order delivery?
- Can I cancel my order?
- Shipping Info
- Do you ship to my country?
- Why haven’t I received my order?
- Why was my order divided into two or more packages?
- Why did the attempted delivery fail?
- Why hasn't my shipping information been updated?
- Why is my package status showing delivered but not delivered?
- About Shipping Addresses
- Return Policy
- Our Guarantees
- How long does it take to get my refund?
- How do I return or exchange an item?
- What to do if my refund is wrong?
- How can I return items?
- What items cannot be returned?
- Why didn't I get my full refund?
- What kinds of payment are accepted?
- Why my payment was declined?
- Why do I need to verify my payment of my order?
- Will I have to pay any sales tax?
- Can you refund the price difference?
- What should I do if my promotion code isn't working?
Tracking Order
NZWE is dedicated to making sure the conveniency of tracking account. You may track your orders status by following steps (For mobiles only).
1. Sign into NZWE at the top left of the initial page. (according to the picture 1 and 2)
2. Click on "My Account" at the top of the page. If you are new users, a new account needs to be created first.
3. You will be able to access to all the information related to your orders and track the order status by clicking on "Order History".
4. Click on "Confirm" if the item has been received to have the deal done.
