* Measurements shown in the size guide refer to body measurements.

*This size chart is for reference purposes only.

*This size chart is for reference purposes only.

All our orders have to be processed before they can be shipped, so the total delivery time is divided into two parts: Processing Time and Shipping Time.

Total Delivery Time = Processing Time + Shipping Time

Processing Time:

7 - 10 business days

Notes:

a. Processing Time of the product is calculated from the time your order is verified, after which the order is just put into processing procedures.

b. Processing Time or delivery time of the product might be put off due to the delay of order verification, holidays or shortage of stock.

c. Chinese holiday reminder: Chinese Lunar New Year (usually in February), Labor Day (1st May every year), Chinese National Day (1st October every year). Please note that all delivery times will be affected during these times of the year as the service from all our suppliers and logistics operators will be disrupted. There is often a delay of 5-6 days and sometimes even longer. We sincerely apologize for any delays caused during these periods and kindly ask our customers to be patient. Normal service resumes immediately after each holiday.

Shipping Time：

Note: 

Please be attention that the final arriving time maybe caused by various situations such as weather, holiday, or customs inspection. 

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We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition.

1. Please contact Customer Service by submitting a ticket on our site, indicating the item(s) you would like to return and the reason. We will get back to you within 24 hours. Your patience will be highly appreciated.

2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.

3. Drop off your package at the local post office.

4. Most returns are processed within 5 business days after we receive your package. We'll issue the refund to your NZWE wallet if we are not otherwise informed to refund to your payment account in advance. Wallet balance can be used on your next purchase or be withdrawn to your payment account. Once your refund has been issued, you will receive a confirmation email.

Return a DOA (dead on arrival) item

If the item arrived broken, please contact us within 14 days from the delivery date and follow the procedure for the 14 Days Product Guarantee.

If the item has a high value, we may ask you to return it. Please include all of its accessories, like cables, chargers, batteries, in the returned parcel. If an accessory or component is missing, we will ask you to pay for it. All the return shipping fees will be covered by buyers.

60 days conditional return 

If you are not satisfied with your purchase and the product is still in brand new conditions, we can arrange a partial refund, which will cover the price of the item minus the shipping fees. You will be responsible for paying the return shipping fees.

If a product is damaged or not working, please refer to our 14 Days Product Guarantee or the warranty of its category. The return package should contain all the accessories of this product, which should still be in good condition.

After 60 days from delivered

We will not accept requests for a refund or a replacement after 60 days from delivery.

Please contact our customer service representatives for more information.

Defective, Damaged, Mis-shipped, Lost Items:

1. You are eligible for a partial/full refund or exchange (accessories excluded) if we shipped you a defective, damaged or mis-shipped item. For lost items, we will reship for you if it’s in stock. Or else you will get a refund.

2. If you believe your item was damaged during shipping, you must obtain "Proof of Damage" documentation from your delivery carrier, which should be included in your returned package.

How can I return the defective item to NZWE?

Please contact us before returning a defective item to receive the return shipping address and other instructions. NZWE will not be responsible for returned item(s) without notifying us in advance.

Below are some further suggestions and important reminders:

1. Keep all the packaging materials and shipping notes, which may be necessary for processing your return request;

2. After mailing back the product, please send us the tracking number and a copy of the shipping receipt; if we can not receive this information, we will have to wait until when the product arrives in our warehouse.

3. Refunds will be arranged to the same payment method you used to place this order. All the intermediary handling fees and bank processing fees will be at the customer's expense;

4. You can refuse to sign for a package if you notice it is broken or open. Accepting a broken or damaged package can affect your return request;

5. If you want to avoid paying high import duties on the return package, please avoid selecting an express mail service like DHL, UPS, TNT, FedEx, and similar ones;

6. We can arrange a refund or a replacement of the product after receiving the defective item;

7. Please place a note inside the return package by including the following details (this will accelerate your return request):

8. If you refuse delivery of a parcel due to import duties or taxes, you assume all liability for all costs involved in returning the item to us.

What we need:

1. your order number;

2. the product ID or name and the quantity;

3. a short description of the problem occurred with this product;

Please Note:

1. Once your request has been approved, our customer service will offer you the return address (not the location address or the parcel address).

2. Please send the item back to the return address as soon as possible and then send us the tracking number.

3. Items received unused, undamaged and in original package. All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned.

4. We reserve the right not to process the refund if your request not be approved or items returned in unacceptable condition.

Any purchase on NZWE.com indicates that you have read, understood and agreed with our Cancellation & Return Policy stated above. NZWE reserves the right to make changes and/or improvements to this policy. Any changes will be updated on the forum or the relevant section of our help center.

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